:root{
    --brand:#0f766e;
    --brand-dark:#064e49;
    --brand-soft:#dff7f3;
    --accent:#2dd4bf;
    --bg:#f4f8f7;
    --surface:#ffffff;
    --surface-2:#f8fbfa;
    --text:#183230;
    --muted:#6f8582;
    --border:#dfecea;
    --danger:#c2415d;
    --warning:#b7791f;
    --shadow:0 18px 48px rgba(6,78,73,.11);
    --radius:24px;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;min-height:100vh;font-family:"Cairo","Tajawal",system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:
radial-gradient(circle at 90% -5%,rgba(45,212,191,.16),transparent 28%),
radial-gradient(circle at -10% 35%,rgba(15,118,110,.10),transparent 30%),var(--bg);color:var(--text)}
button,input,textarea,select{font:inherit}
button{cursor:pointer}
a{color:inherit;text-decoration:none}
img{max-width:100%}
.portal-shell{width:min(1180px,100%);margin:0 auto;padding:18px}
.portal-topbar{position:sticky;top:10px;z-index:50;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:13px 16px;margin-bottom:18px;border:1px solid rgba(255,255,255,.7);border-radius:20px;background:rgba(255,255,255,.86);backdrop-filter:blur(18px);box-shadow:0 12px 35px rgba(6,78,73,.08)}
.portal-brand{display:flex;align-items:center;gap:10px;min-width:0}
.portal-brand img{width:44px;height:44px;object-fit:contain;border-radius:13px;background:#fff;padding:5px;box-shadow:0 8px 22px rgba(15,118,110,.12)}
.portal-brand strong{display:block;font-size:1rem;color:var(--brand-dark)}
.portal-brand small{display:block;margin-top:2px;color:var(--muted);font-size:.72rem}
.portal-actions{display:flex;align-items:center;gap:8px}
.icon-btn,.ghost-btn,.primary-btn,.danger-btn,.soft-btn{border:0;border-radius:14px;min-height:42px;padding:10px 15px;display:inline-flex;align-items:center;justify-content:center;gap:7px;font-weight:800;transition:.18s ease}
.primary-btn{color:#fff;background:linear-gradient(135deg,var(--brand-dark),var(--brand));box-shadow:0 10px 24px rgba(15,118,110,.20)}
.primary-btn:hover{transform:translateY(-1px);box-shadow:0 13px 28px rgba(15,118,110,.26)}
.soft-btn{color:var(--brand-dark);background:var(--brand-soft)}
.ghost-btn{color:var(--brand-dark);background:#fff;border:1px solid var(--border)}
.danger-btn{color:#fff;background:linear-gradient(135deg,#9f2947,var(--danger))}
.icon-btn{width:42px;padding:0;color:var(--brand-dark);background:var(--brand-soft)}
.portal-hero{position:relative;overflow:hidden;padding:clamp(24px,5vw,46px);border-radius:30px;color:#fff;background:linear-gradient(135deg,#043f3c 0%,#0f766e 58%,#36b9ac 100%);box-shadow:var(--shadow)}
.portal-hero:before,.portal-hero:after{content:"";position:absolute;border-radius:50%;pointer-events:none}
.portal-hero:before{width:310px;height:310px;left:-170px;top:-165px;border:48px solid rgba(255,255,255,.055)}
.portal-hero:after{width:180px;height:180px;right:8%;bottom:-125px;background:rgba(255,255,255,.05);box-shadow:0 0 0 38px rgba(255,255,255,.025)}
.portal-hero>*{position:relative;z-index:1}
.portal-hero h1{margin:0;font-size:clamp(1.7rem,4vw,2.75rem);line-height:1.35}
.portal-hero p{max-width:720px;margin:12px 0 0;color:rgba(255,255,255,.78);line-height:1.9;font-size:.92rem}
.choice-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-top:20px}
.choice-card{position:relative;overflow:hidden;text-align:right;padding:24px;border:1px solid rgba(255,255,255,.2);border-radius:22px;color:#fff;background:rgba(255,255,255,.11);backdrop-filter:blur(8px);transition:.2s ease}
.choice-card:hover{transform:translateY(-3px);background:rgba(255,255,255,.16)}
.choice-card .choice-icon{width:52px;height:52px;display:grid;place-items:center;border-radius:17px;margin-bottom:18px;background:rgba(255,255,255,.16);font-size:1.45rem}
.choice-card strong{display:block;font-size:1.05rem}
.choice-card span{display:block;margin-top:7px;color:rgba(255,255,255,.72);font-size:.78rem;line-height:1.8}
.portal-card{padding:20px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:0 12px 36px rgba(6,78,73,.07)}
.step-panel{display:none;margin-top:20px}.step-panel.active{display:block;animation:fadeUp .25s ease}
@keyframes fadeUp{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
.step-head{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;margin-bottom:18px}.step-head h2{margin:0;font-size:1.18rem}.step-head p{margin:7px 0 0;color:var(--muted);font-size:.78rem;line-height:1.8}
.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.field{display:grid;gap:7px}.field.full{grid-column:1/-1}.field label{font-size:.77rem;font-weight:800;color:#31514e}.control{width:100%;min-height:48px;padding:11px 13px;border:1px solid var(--border);border-radius:14px;outline:0;color:var(--text);background:#fff;transition:.18s}.control:focus{border-color:rgba(15,118,110,.65);box-shadow:0 0 0 4px rgba(15,118,110,.09)}textarea.control{min-height:110px;resize:vertical}
.form-actions{display:flex;justify-content:flex-end;flex-wrap:wrap;gap:10px;margin-top:16px}
.alert{display:none;padding:12px 14px;margin-bottom:14px;border-radius:14px;font-size:.78rem;line-height:1.8}.alert.show{display:block}.alert.error{color:#8f2140;background:#fff0f4;border:1px solid #f4cbd6}.alert.ok{color:#075f59;background:#e8faf6;border:1px solid #c6efe7}
.scanner-shell{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:16px}.scanner-box{min-height:360px;overflow:hidden;border:1px dashed rgba(15,118,110,.32);border-radius:20px;background:#071e22;display:grid;place-items:center}.scanner-box video{border-radius:18px}.scanner-guide{padding:20px;border-radius:20px;background:var(--surface-2);border:1px solid var(--border)}.scanner-guide h3{margin:0 0 10px;font-size:.95rem}.scanner-guide p{margin:0;color:var(--muted);font-size:.76rem;line-height:1.9}.scanner-guide ol{padding-right:18px;margin:14px 0 0;color:#48625f;font-size:.75rem;line-height:2}
.profile-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px}.metric-card{padding:16px;border:1px solid var(--border);border-radius:18px;background:linear-gradient(145deg,#fff,var(--surface-2))}.metric-card span{display:block;color:var(--muted);font-size:.7rem}.metric-card strong{display:block;margin-top:7px;font-size:.92rem;color:var(--brand-dark)}
.section-stack{display:grid;gap:16px;margin-top:18px}.section-card{padding:20px;border:1px solid var(--border);border-radius:22px;background:#fff}.section-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}.section-head h2,.section-head h3{margin:0;font-size:1.03rem}.section-head small{color:var(--muted)}
.info-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:11px}.info-item{padding:13px;border:1px solid #e7f0ee;border-radius:15px;background:#fbfdfc}.info-item span{display:block;color:var(--muted);font-size:.68rem}.info-item strong{display:block;margin-top:6px;font-size:.79rem;line-height:1.7;word-break:break-word}.info-item.full{grid-column:1/-1}
.table-wrap{overflow:auto;border:1px solid var(--border);border-radius:16px}table{width:100%;border-collapse:collapse;min-width:640px}th,td{padding:12px 13px;text-align:right;border-bottom:1px solid #edf2f1;font-size:.75rem}th{position:sticky;top:0;color:#45615e;background:#f5faf9;font-weight:900}tr:last-child td{border-bottom:0}.status-pill{display:inline-flex;align-items:center;gap:5px;padding:6px 9px;border-radius:999px;font-size:.67rem;font-weight:900;background:var(--brand-soft);color:var(--brand-dark)}
.tabs{display:flex;gap:8px;overflow:auto;padding-bottom:4px}.tab-btn{white-space:nowrap;border:1px solid var(--border);border-radius:13px;background:#fff;color:#49625f;padding:9px 13px;font-weight:800}.tab-btn.active{color:#fff;border-color:transparent;background:linear-gradient(135deg,var(--brand-dark),var(--brand))}.tab-panel{display:none}.tab-panel.active{display:block}
.chat-card{height:min(720px,calc(100vh - 155px));min-height:520px;display:grid;grid-template-rows:auto 1fr auto;overflow:hidden;padding:0;border:1px solid var(--border);border-radius:25px;background:#fff;box-shadow:var(--shadow)}
.chat-head{padding:15px 17px;display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid var(--border);background:linear-gradient(180deg,#fff,#f8fbfa)}.chat-person{display:flex;align-items:center;gap:11px}.chat-avatar{width:46px;height:46px;display:grid;place-items:center;border-radius:50%;color:#fff;background:linear-gradient(135deg,var(--brand-dark),var(--accent));font-weight:900}.chat-person strong{display:block}.chat-person small{display:block;margin-top:3px;color:var(--muted);font-size:.7rem}.online-dot{width:8px;height:8px;border-radius:50%;background:#1bbf83;display:inline-block;margin-left:4px;box-shadow:0 0 0 4px rgba(27,191,131,.12)}
.chat-messages{overflow-y:auto;padding:18px;background:
linear-gradient(rgba(247,251,250,.92),rgba(247,251,250,.92)),
radial-gradient(circle at 20% 10%,rgba(15,118,110,.12),transparent 30%)}
.message-row{display:flex;margin:7px 0}.message-row.customer{justify-content:flex-start}.message-row.admin{justify-content:flex-end}.message-row.system{justify-content:center}.message-bubble{max-width:min(78%,640px);padding:11px 13px;border-radius:18px;box-shadow:0 5px 16px rgba(6,78,73,.06)}.message-row.customer .message-bubble{border-bottom-right-radius:5px;background:#fff;border:1px solid var(--border)}.message-row.admin .message-bubble{border-bottom-left-radius:5px;color:#fff;background:linear-gradient(135deg,var(--brand-dark),var(--brand))}.message-row.system .message-bubble{max-width:90%;padding:8px 12px;color:#657a77;background:#eaf3f1;border-radius:999px;font-size:.68rem;text-align:center}.message-bubble p{margin:0;white-space:pre-wrap;word-break:break-word;font-size:.79rem;line-height:1.75}.message-meta{display:flex;justify-content:flex-end;gap:6px;margin-top:5px;font-size:.61rem;opacity:.72}
.chat-compose{padding:12px;display:grid;grid-template-columns:1fr auto;gap:9px;border-top:1px solid var(--border);background:#fff}.chat-compose textarea{min-height:46px;max-height:130px;resize:none;padding:11px 13px;border:1px solid var(--border);border-radius:16px;outline:0}.chat-compose textarea:focus{border-color:var(--brand)}.send-btn{width:48px;height:48px;border:0;border-radius:16px;color:#fff;background:linear-gradient(135deg,var(--brand-dark),var(--brand));font-size:1.1rem}
.file-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:11px}.file-card{padding:14px;border:1px solid var(--border);border-radius:17px;background:#fff}.file-card strong{display:block;font-size:.77rem;word-break:break-word}.file-card small{display:block;margin-top:6px;color:var(--muted);font-size:.66rem}.file-actions{display:flex;gap:7px;margin-top:11px}.file-actions a{flex:1;text-align:center;padding:8px;border-radius:11px;font-size:.67rem;font-weight:900;background:var(--brand-soft);color:var(--brand-dark)}
.empty-state{padding:32px;text-align:center;color:var(--muted);border:1px dashed var(--border);border-radius:18px;background:#fbfdfc;font-size:.78rem;line-height:1.9}
.portal-footer{padding:22px 8px;text-align:center;color:var(--muted);font-size:.68rem}
.loading{display:inline-flex;align-items:center;gap:8px}.loading:before{content:"";width:14px;height:14px;border:2px solid currentColor;border-left-color:transparent;border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}
@media(max-width:900px){.profile-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.info-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.scanner-shell{grid-template-columns:1fr}.scanner-guide{order:-1}.file-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:640px){.portal-shell{padding:10px}.portal-topbar{top:5px;padding:10px 11px;border-radius:17px}.portal-brand img{width:39px;height:39px}.portal-brand small{display:none}.portal-actions .hide-mobile{display:none}.portal-hero{padding:23px 17px;border-radius:23px}.choice-grid{grid-template-columns:1fr}.choice-card{padding:18px}.form-grid,.profile-grid,.info-grid,.file-grid{grid-template-columns:1fr}.field.full,.info-item.full{grid-column:auto}.portal-card,.section-card{padding:15px;border-radius:19px}.chat-card{height:calc(100vh - 96px);min-height:500px;border-radius:20px}.message-bubble{max-width:88%}.scanner-box{min-height:315px}.portal-topbar{margin-bottom:10px}.table-wrap{margin-inline:-2px}}

/* Chat attachments and voice messages */
.chat-compose{grid-template-columns:auto auto minmax(0,1fr) auto;align-items:end}.compose-tool{width:46px;height:46px;border:1px solid var(--border);border-radius:15px;background:var(--surface-2);font-size:1.15rem}.compose-tool.recording{color:#fff;background:#d53b59;animation:pulseRecord 1.1s infinite}@keyframes pulseRecord{50%{box-shadow:0 0 0 8px rgba(213,59,89,.12)}}
.chat-upload-preview{display:flex;gap:8px;overflow:auto;padding:9px 12px;border-top:1px solid var(--border);background:#fff}.upload-chip{min-width:180px;max-width:260px;display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:7px;padding:8px 9px;border:1px solid var(--border);border-radius:13px;background:#f8fbfa}.upload-chip b{font-size:.66rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.upload-chip small{font-size:.55rem;color:var(--muted)}.upload-chip button{width:24px;height:24px;border:0;border-radius:50%;background:#fde8ed;color:#a72847;font-weight:900}
.voice-recording-bar{display:flex;align-items:center;gap:9px;padding:10px 13px;border-top:1px solid #f1cbd4;background:#fff6f8;color:#9f2947}.voice-recording-bar time{font-variant-numeric:tabular-nums}.voice-recording-bar button{border:0;border-radius:10px;padding:7px 10px;background:#fff;color:#9f2947;font-weight:800}.voice-recording-bar .finish-record{margin-right:auto;color:#fff;background:#bd3150}.recording-dot{width:10px;height:10px;border-radius:50%;background:#d53b59;animation:blink 1s infinite}@keyframes blink{50%{opacity:.25}}
.message-attachments{display:grid;gap:7px;margin-bottom:7px}.chat-image{display:block;overflow:hidden;border-radius:13px}.chat-image img{display:block;max-width:min(360px,100%);max-height:330px;object-fit:cover}.chat-video{display:block;width:min(420px,100%);max-height:350px;border-radius:13px;background:#000}.chat-audio{display:flex;align-items:center;gap:7px;min-width:min(330px,70vw);padding:7px;border-radius:13px;background:rgba(255,255,255,.16)}.message-row.customer .chat-audio{background:#eef8f6}.chat-audio audio{width:100%;height:38px}.chat-file{min-width:min(330px,70vw);display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:9px;padding:10px;border-radius:13px;background:rgba(255,255,255,.14);border:1px solid rgba(255,255,255,.18)}.message-row.customer .chat-file{background:#f4faf8;border-color:var(--border)}.chat-file .file-icon{font-size:1.35rem}.chat-file strong,.chat-file small{display:block;max-width:210px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-file strong{font-size:.68rem}.chat-file small{font-size:.56rem;opacity:.7}.chat-file b{font-size:.59rem}
@media(max-width:640px){.chat-compose{grid-template-columns:auto auto minmax(0,1fr) auto;padding:8px;gap:6px}.compose-tool,.send-btn{width:42px;height:42px}.chat-compose textarea{min-height:42px}.chat-image img{max-height:280px}.voice-recording-bar{font-size:.68rem}.voice-recording-bar button{padding:6px}.upload-chip{min-width:160px}}

.voice-duration{font-size:.58rem;white-space:nowrap;opacity:.72;font-variant-numeric:tabular-nums}.chat-audio audio{min-width:0}

.send-btn.loading{font-size:0;pointer-events:none}.send-btn.loading:after{content:'';width:17px;height:17px;border:2px solid #fff;border-left-color:transparent;border-radius:50%;animation:spin .7s linear infinite}

/* Bilingual direction support */
html[dir="ltr"] body{direction:ltr;text-align:left;font-family:Arial,"Segoe UI",sans-serif}
html[dir="ltr"] .choice-card,html[dir="ltr"] th,html[dir="ltr"] td{text-align:left}
html[dir="ltr"] .scanner-guide ol{padding-right:0;padding-left:18px}
html[dir="ltr"] input,html[dir="ltr"] textarea,html[dir="ltr"] select{direction:ltr;text-align:left}
html[dir="ltr"] .online-dot{margin-left:0;margin-right:4px}
html[dir="ltr"] .message-row.customer .message-bubble{border-bottom-right-radius:18px;border-bottom-left-radius:5px}
html[dir="ltr"] .message-row.admin .message-bubble{border-bottom-left-radius:18px;border-bottom-right-radius:5px}
html[dir="ltr"] .voice-recording-bar .finish-record{margin-right:0;margin-left:auto}
.portal-language-switch{border:1px solid var(--border);border-radius:12px;background:#fff;color:var(--brand-dark);padding:8px 11px;font-weight:900;font-size:.7rem}

/* Chat optimistic upload: show the message instantly while its files upload. */
.pending-message .message-bubble{position:relative;opacity:.94}.pending-media{opacity:.78}.pending-file{opacity:.9}.pending-upload{display:flex;align-items:center;gap:8px;margin-top:8px;font-size:.58rem;opacity:.9}.pending-upload-track{width:88px;height:5px;overflow:hidden;border-radius:99px;background:rgba(0,0,0,.10)}.pending-upload-track i{display:block;height:100%;border-radius:inherit;background:currentColor;transition:width .18s ease}.pending-message.upload-failed .message-bubble{outline:1px solid #d34563}.pending-message.upload-failed .pending-upload{color:#b3264b;font-weight:800}.message-row.customer .pending-upload-track{background:#e4efed}.message-row.customer .pending-upload-track i{background:var(--brand)}


/* Chat v1.4: exact mobile viewport sizing for Android/iOS and safe-area aware composer. */
.chat-card{display:flex;flex-direction:column;min-width:0}.chat-head,.chat-upload-preview,.chat-compose,.voice-recording-bar{flex:0 0 auto}.chat-messages{flex:1 1 auto;min-height:0;min-width:0;overflow-x:hidden;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}.chat-person,.chat-person>div,.message-bubble,.chat-compose textarea{min-width:0}.chat-person>div{max-width:100%}.chat-person strong,.chat-person small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-bubble{overflow-wrap:anywhere}.message-meta{align-items:center;min-height:23px}.message-delete{width:25px;height:25px;padding:0;margin-inline-start:3px;border:0;border-radius:8px;display:grid;place-items:center;background:rgba(255,255,255,.15);color:inherit;font-size:.72rem;cursor:pointer;opacity:.8}.message-row.customer .message-delete{background:#fcecef;color:#a72847}.message-delete:active{transform:scale(.94)}
.chat-image,.chat-image img,.chat-video,.chat-audio,.chat-file{max-width:100%}.chat-image img{height:auto}.chat-audio,.chat-file{min-width:0}.chat-compose textarea{width:100%;font-size:16px}
@media(max-width:640px){
 .portal-chat-page{height:100vh;overflow:hidden}.portal-chat-page .portal-shell{width:100%;max-width:100vw;height:100vh;min-height:0;padding:max(7px,env(safe-area-inset-top)) max(7px,env(safe-area-inset-right)) max(7px,env(safe-area-inset-bottom)) max(7px,env(safe-area-inset-left));display:flex;flex-direction:column;overflow:hidden}.portal-chat-page .portal-topbar{position:relative;top:auto;flex:0 0 auto;width:100%;margin:0 0 7px;padding:8px 9px;border-radius:16px}.portal-chat-page .portal-brand{min-width:0}.portal-chat-page .portal-brand span{min-width:0}.portal-chat-page .portal-actions{flex:0 0 auto;gap:4px}.portal-chat-page .portal-language-switch,.portal-chat-page .ghost-btn{padding:7px 8px;font-size:.64rem;white-space:nowrap}
 .portal-chat-page .chat-card{flex:1 1 auto;width:100%;height:auto;min-height:0;margin:0;border-radius:18px}.chat-head{padding:10px 11px;gap:8px}.chat-avatar{width:40px;height:40px;flex:0 0 40px}.chat-person{min-width:0;gap:8px}.chat-person strong{font-size:.78rem}.chat-person small{font-size:.61rem}.status-pill{flex:0 0 auto;padding:6px 8px;font-size:.57rem}
 .chat-messages{padding:10px 9px 8px}.message-bubble{max-width:91%;padding:9px 11px}.message-bubble p{font-size:.76rem;line-height:1.7}.message-meta{font-size:.56rem}.chat-image img{max-height:min(44dvh,300px)}
 .chat-upload-preview{padding:7px 8px}.chat-compose{padding:7px max(7px,env(safe-area-inset-right)) calc(7px + env(safe-area-inset-bottom)) max(7px,env(safe-area-inset-left));gap:5px;grid-template-columns:40px 40px minmax(0,1fr) 40px}.compose-tool,.send-btn{width:40px;height:40px;border-radius:12px}.chat-compose textarea{min-height:40px;max-height:110px;padding:9px 10px;border-radius:13px}.voice-recording-bar{padding:7px 8px calc(7px + env(safe-area-inset-bottom));gap:6px;flex-wrap:wrap}
}
@supports(height:100dvh){@media(max-width:640px){.portal-chat-page,.portal-chat-page .portal-shell{height:100dvh}}}
@media(max-width:390px){.portal-chat-page .portal-brand span{display:none}.portal-chat-page .portal-brand img{width:38px;height:38px}.portal-chat-page .portal-language-switch,.portal-chat-page .ghost-btn{padding:6px 7px}.status-pill{display:none}.chat-compose{grid-template-columns:38px 38px minmax(0,1fr) 38px;gap:4px;padding-inline:5px}.compose-tool,.send-btn{width:38px;height:38px}.chat-compose textarea{min-height:38px;padding-inline:8px}.message-bubble{max-width:93%}}


/* ============================================================
   Customer Profile v2.1 — premium mobile-first profile
   ============================================================ */
.portal-profile-hero{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:24px}
.profile-hero-copy{min-width:0}.profile-hero-kicker{display:inline-flex;padding:6px 10px;border:1px solid rgba(255,255,255,.16);border-radius:999px;background:rgba(255,255,255,.08);font-size:.67rem;font-weight:900}
.profile-hero-tags{margin-top:16px;display:flex;flex-wrap:wrap;gap:8px}.profile-hero-tags span{padding:7px 10px;border:1px solid rgba(255,255,255,.14);border-radius:10px;background:rgba(255,255,255,.08);font-size:.68rem;font-weight:800}
.profile-hero-badge{min-width:190px;padding:20px;border:1px solid rgba(255,255,255,.15);border-radius:22px;background:rgba(255,255,255,.10);backdrop-filter:blur(8px);text-align:center}
.profile-hero-badge span,.profile-hero-badge small{display:block;color:rgba(255,255,255,.72);font-size:.68rem}.profile-hero-badge strong{display:block;margin:5px 0 2px;font-size:1.8rem;line-height:1.2}
.portal-page-alert{margin-top:16px!important}.portal-profile-metrics{grid-template-columns:repeat(3,minmax(0,1fr));margin-top:16px}
.portal-profile-metrics .metric-card{position:relative;overflow:hidden;min-height:106px;display:flex;flex-direction:column;justify-content:center}.portal-profile-metrics .metric-card:after{content:"";position:absolute;width:70px;height:70px;left:-25px;bottom:-35px;border-radius:50%;background:rgba(15,118,110,.06)}
.portal-profile-metrics .metric-card small{display:block;margin-top:5px;color:#91a19e;font-size:.61rem}
.portal-tabs-card{margin-top:16px;padding:10px;position:sticky;top:88px;z-index:35;background:rgba(255,255,255,.94);backdrop-filter:blur(14px)}.portal-tabs-card .tabs{padding:0}.portal-tabs-card .tab-btn{min-height:44px;display:inline-flex;align-items:center;gap:7px}.portal-tabs-card .tab-btn span{width:23px;height:23px;display:grid;place-items:center;flex:0 0 23px;border-radius:8px;background:#eff7f5;color:var(--brand);font-size:.55rem}.portal-tabs-card .tab-btn.active span{color:#fff;background:rgba(255,255,255,.16)}
.section-kicker{display:block;margin-bottom:3px;color:var(--brand);font-size:.61rem;font-weight:900}.profile-section-card{box-shadow:0 10px 30px rgba(6,78,73,.045)}.profile-section-card .info-item{transition:.16s ease}.profile-section-card .info-item:hover{border-color:#cee2de;background:#fff}

.online-appointment-card{margin-top:16px;padding:20px;border:1px solid #cce6df;border-radius:24px;background:linear-gradient(145deg,#f6fcfa,#fff);box-shadow:0 12px 34px rgba(6,78,73,.07)}
.online-appointment-card.needs-time{border-color:#e8d8ad;background:linear-gradient(145deg,#fffaf0,#fff)}
.online-appointment-head{display:flex;align-items:center;gap:12px}.online-appointment-icon{width:50px;height:50px;flex:0 0 50px;display:grid;place-items:center;border-radius:16px;color:#fff;background:linear-gradient(135deg,var(--brand-dark),var(--brand));font-size:1.15rem;box-shadow:0 9px 20px rgba(15,118,110,.18)}.needs-time .online-appointment-icon{background:linear-gradient(135deg,#8c6721,#c69535)}
.online-appointment-title{min-width:0;flex:1}.online-eyebrow{display:block;color:var(--brand);font-size:.63rem;font-weight:900}.needs-time .online-eyebrow{color:#946d24}.online-appointment-title h2{margin:3px 0 0;font-size:1.05rem}.online-appointment-title p{margin:5px 0 0;color:var(--muted);font-size:.72rem;line-height:1.75}
.online-state{flex:0 0 auto;padding:7px 10px;border-radius:999px;color:#17654d;background:#e9f8f1;font-size:.65rem;font-weight:900}.needs-time .online-state{color:#8a6421;background:#fff2d7}
.online-appointment-summary{margin-top:16px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.online-appointment-summary>div{padding:12px;border:1px solid #e2eeeb;border-radius:14px;background:#fff}.online-appointment-summary span{display:block;color:var(--muted);font-size:.61rem}.online-appointment-summary strong{display:block;margin-top:5px;color:var(--brand-dark);font-size:.8rem}
.online-appointment-steps{margin-top:14px;display:grid;grid-template-columns:repeat(3,1fr);gap:7px}.online-appointment-steps>div{position:relative;min-height:42px;padding:8px 8px 8px 34px;display:flex;align-items:center;border:1px solid #e4ecea;border-radius:11px;color:#7a8c89;background:#fafcfb;font-size:.62rem;font-weight:800}html[dir="rtl"] .online-appointment-steps>div{padding:8px 34px 8px 8px}.online-appointment-steps b{position:absolute;inset-inline-start:7px;width:21px;height:21px;display:grid;place-items:center;border-radius:7px;background:#edf2f1;font-size:.55rem}.online-appointment-steps .done{color:#28664f;border-color:#d7e9e2;background:#f2fbf6}.online-appointment-steps .done b{color:#fff;background:#2d7d60}.online-appointment-steps .active{color:#7e5b1e;border-color:#ead9ae;background:#fff9ec}.online-appointment-steps .active b{color:#fff;background:#a87b2b}
.online-booking-panel{margin-top:16px;padding-top:14px;border-top:1px dashed #dbe9e5}.online-booking-panel.is-collapsed #onlineSlots,.online-booking-panel.is-collapsed .online-booking-help{display:none}.online-booking-panel-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}.online-booking-panel-head strong{display:block;color:#315753;font-size:.78rem}.online-booking-panel-head small{display:block;margin-top:3px;color:var(--muted);font-size:.62rem}.online-change-btn{min-height:38px}
.online-slots-loading{min-height:74px;display:flex;align-items:center;justify-content:center;gap:8px;color:var(--muted);font-size:.7rem}.online-slots-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:8px}.online-slot{min-height:62px;padding:8px;display:grid;place-items:center;gap:2px;border:1px solid #d7e6e2;border-radius:13px;color:var(--brand-dark);background:#fff;font:inherit;font-weight:900;transition:.15s ease}.online-slot span{font-size:.72rem}.online-slot small{color:#81928f;font-size:.52rem;font-weight:700}.online-slot:hover:not(:disabled){transform:translateY(-1px);border-color:#87bdb1;background:#f8fcfb}.online-slot.selected{color:#fff;border-color:transparent;background:linear-gradient(135deg,var(--brand-dark),var(--brand));box-shadow:0 8px 18px rgba(15,118,110,.17)}.online-slot.selected small{color:rgba(255,255,255,.75)}.online-slot.busy{cursor:not-allowed;opacity:.58;color:#87918f;background:#f3f5f5}
.online-slot-confirm{margin-top:10px;padding:10px;display:flex;align-items:center;justify-content:space-between;gap:12px;border:1px solid #dce9e6;border-radius:13px;background:#f8fbfa}.online-slot-confirm span{display:block;color:var(--muted);font-size:.59rem}.online-slot-confirm strong{display:block;margin-top:2px;color:var(--brand-dark);font-size:.76rem}.online-slot-confirm .primary-btn:disabled{cursor:not-allowed;opacity:.55;transform:none}.online-booking-help{margin-top:9px;display:flex;flex-wrap:wrap;gap:8px 16px;color:#81928f;font-size:.59rem}

@media(max-width:900px){
 .portal-profile-hero{grid-template-columns:1fr}.profile-hero-badge{min-width:0;width:100%;display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:7px;padding:13px 15px;text-align:start}.profile-hero-badge strong{margin:0;font-size:1.2rem}.portal-profile-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.online-slots-grid{grid-template-columns:repeat(4,minmax(0,1fr))}
}
@media(max-width:640px){
 body{background:#f4f8f7}.portal-shell{width:100%;padding:8px 10px 18px}.portal-topbar{position:relative;top:auto;margin-bottom:9px;padding:9px 10px;border-radius:15px}.portal-brand{gap:8px}.portal-brand img{width:38px;height:38px;border-radius:11px}.portal-brand strong{font-size:.85rem}.portal-actions{gap:5px}.portal-language-switch,.portal-actions .ghost-btn{min-height:36px;padding:7px 9px;border-radius:10px;font-size:.63rem}
 .portal-profile-hero{padding:19px 15px;border-radius:20px;gap:13px}.profile-hero-kicker{padding:5px 8px;font-size:.58rem}.portal-profile-hero h1{margin-top:8px;font-size:1.45rem}.portal-profile-hero p{margin-top:7px;font-size:.72rem;line-height:1.75}.profile-hero-tags{margin-top:11px;gap:5px}.profile-hero-tags span{padding:6px 8px;border-radius:8px;font-size:.58rem}.profile-hero-badge{grid-template-columns:1fr auto auto;border-radius:13px}.profile-hero-badge span,.profile-hero-badge small{font-size:.58rem}.profile-hero-badge strong{font-size:1.05rem}
 .online-appointment-card{margin-top:10px;padding:13px;border-radius:18px}.online-appointment-head{align-items:flex-start;gap:9px}.online-appointment-icon{width:40px;height:40px;flex-basis:40px;border-radius:12px;font-size:.9rem}.online-appointment-title h2{font-size:.83rem}.online-appointment-title p{font-size:.62rem;line-height:1.65}.online-state{padding:5px 7px;font-size:.54rem}
 .online-appointment-summary{margin-top:11px;grid-template-columns:repeat(3,1fr);gap:5px}.online-appointment-summary>div{padding:8px 7px;border-radius:10px}.online-appointment-summary span{font-size:.51rem}.online-appointment-summary strong{margin-top:3px;font-size:.64rem}
 .online-appointment-steps{margin-top:9px;gap:4px}.online-appointment-steps>div{min-height:37px;padding-block:6px;padding-inline-start:28px;font-size:.49rem;border-radius:9px}html[dir="rtl"] .online-appointment-steps>div{padding-inline-start:28px;padding-inline-end:5px}.online-appointment-steps b{inset-inline-start:5px;width:18px;height:18px;border-radius:6px;font-size:.48rem}
 .online-booking-panel{margin-top:11px;padding-top:10px}.online-booking-panel-head{align-items:flex-start;flex-direction:column;margin-bottom:8px}.online-booking-panel-head strong{font-size:.67rem}.online-booking-panel-head small{font-size:.53rem}.online-change-btn{width:100%;min-height:38px}.online-slots-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}.online-slot{min-height:57px;padding:6px 4px;border-radius:10px}.online-slot span{font-size:.61rem}.online-slot small{font-size:.44rem}.online-slot-confirm{margin-top:8px;padding:8px;align-items:stretch;flex-direction:column;border-radius:10px}.online-slot-confirm .primary-btn{width:100%;min-height:42px}.online-booking-help{display:grid;gap:4px;font-size:.5rem}
 .portal-profile-metrics{margin-top:10px;grid-template-columns:1fr;gap:7px}.portal-profile-metrics .metric-card{min-height:78px;padding:12px 13px;border-radius:14px}.portal-profile-metrics .metric-card span{font-size:.6rem}.portal-profile-metrics .metric-card strong{margin-top:3px;font-size:.8rem}.portal-profile-metrics .metric-card small{margin-top:2px;font-size:.51rem}
 .portal-tabs-card{position:sticky;top:6px;z-index:45;margin-top:10px;padding:6px;border-radius:14px}.portal-tabs-card .tabs{display:flex;gap:5px;overflow-x:auto;scrollbar-width:none;scroll-snap-type:x proximity}.portal-tabs-card .tabs::-webkit-scrollbar{display:none}.portal-tabs-card .tab-btn{min-height:39px;min-width:max-content;padding:7px 9px;border-radius:9px;scroll-snap-align:start;font-size:.62rem}.portal-tabs-card .tab-btn span{width:20px;height:20px;flex-basis:20px;border-radius:6px;font-size:.47rem}
 .section-stack{margin-top:10px;gap:9px}.section-card{width:100%;padding:13px;border-radius:16px}.section-head{margin-bottom:10px;align-items:flex-start}.section-head h2,.section-head h3{font-size:.78rem}.section-head small,.section-kicker{font-size:.53rem}.info-grid{grid-template-columns:1fr;gap:6px}.info-item{padding:10px;border-radius:11px}.info-item span{font-size:.55rem}.info-item strong{margin-top:3px;font-size:.66rem;line-height:1.6}
 .table-wrap{width:100%;margin:0;border-radius:12px;-webkit-overflow-scrolling:touch}table{min-width:560px}th,td{padding:9px 10px;font-size:.64rem}.status-pill{padding:5px 7px;font-size:.55rem}.portal-footer{margin-top:14px;font-size:.59rem;line-height:1.7}
}
@media(max-width:390px){
 .portal-shell{padding-inline:8px}.portal-brand small{display:none}.portal-actions .ghost-btn{padding-inline:7px}.online-appointment-summary{grid-template-columns:1fr}.online-appointment-summary>div{display:flex;align-items:center;justify-content:space-between;gap:8px}.online-appointment-summary strong{margin-top:0}.online-appointment-steps{grid-template-columns:1fr}.online-appointment-steps>div{min-height:34px}.online-slots-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}